Privacy Policy

This privacy notice applies to Subsidence Repairs and the website subsidencerepairs.com. It describes the personal information we receive when you submit a foundation repair inquiry through this site, the purposes for which that information is used, who may receive it, how long we hold it, and the rights available to you under applicable privacy law. Subsidence Repairs determines the purposes and means of processing the personal information described here, making it the responsible party for that data. We only learn anything about you when you actively choose to complete and submit an inquiry form on this site. Simply browsing the site does not cause any personal information to be collected about you.

Personal information comes to us through one route only: the inquiry form on this site. That form asks for details such as your name, a phone number or email address, the address of the property where foundation repair work may be needed, and a short description of the problem you have observed, for example cracks in walls, uneven floors, or shifting ground around the structure. Basin powers the form and handles the technical process of delivering your submission to us. Please keep your description focused on the foundation issue itself. There is no need to include medical details, financial information, or personal details about anyone other than yourself unless the inquiry genuinely cannot be completed without them.

The details you submit are used to the firm that will carry out the foundation repair work. Your inquiry information is passed directly to that specialist firm so they can assess what you need and follow up with you. The firm will reach out to you personally, using the contact details you provided. From the point they receive your information, that firm is responsible for how they handle and use it under their own privacy practices. Please also be aware that a firm may pay for the right to receive your inquiry details. Under California law, a payment arrangement of this kind can be classified as a sale of personal information.

We process your personal information because you have asked us to take steps to a foundation repair specialist, which means processing is necessary to act on your request before any service agreement is in place. Where we retain inquiry details after the initial referral, we do so on the basis of a legitimate interest in maintaining a record of inquiries submitted through the site. You are never under any obligation to provide your details, but without them we cannot pass your inquiry to a firm that can help.

We hold your inquiry details for as long as is reasonably necessary to fulfill the purpose for which they were collected and to address any follow-up questions or concerns that may arise. Once that purpose has been met and there is no ongoing reason to retain the information, it is deleted. We do not store personal information indefinitely, and we do not use old inquiry records for unrelated purposes.

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you a set of rights over your personal information. You have the right to ask us what personal information we hold about you and to receive a copy of it. You also have the right to request that we delete personal information we have collected from you, subject to certain exceptions. If any detail we hold about you is inaccurate, you have the right to ask us to correct it. Because a payment arrangement with a specialist firm may qualify as a sale or sharing of personal information under California law, you have the right to opt out of that sale or sharing at any time. Exercising any of these rights will not result in you being treated differently or receiving a lower standard of service from us. To make a request under any of these rights, please use the inquiry form and describe what you would like us to do. We will respond within the timeframe required by law.

This site uses cookies, which are small text files placed on your device when you visit. Some cookies are essential for the site to function correctly. Others help us understand how visitors move through the site so we can improve the experience. Analytics tools may set cookies that collect information about pages visited and time spent on the site. This data is aggregated and does not directly identify you. You can adjust your browser settings to refuse cookies or to alert you when they are being set, though doing so may affect how certain parts of the site work.

If you have any questions about how your personal information is handled, or if you would like to exercise any of your privacy rights, please reach out to us through the inquiry form. We will do our best to respond promptly and to resolve any concern you raise. We cannot promise that every aspect of this site or its content is completely current at all times, but we do review our privacy practices and will update this notice when es change in a meaningful way.